"Non-Personal Information" (NPI) is information that is in no way personally identifiable and
that is obtained automatically when you access our Website with a web browser.
"Personally Identifiable Information" (PII) is non-public information that is personally
identifiable to you and obtained for us to provide you with a product or service. PII may include
information such as your name, address, phone number, and other related information that you
provide to us.
Our Commitment to Your Privacy
how you can limit our sharing of your PII.
Made in Heaven is committed to the security and privacy of all our customers. We take your
privacy seriously, and we will work with you to ensure that you have an enjoyable online
Made in Heaven and our affiliates respect your privacy and recognize the need for appropriate
protection and management of your PII you share with us.
Links to Other Websites
Our Website may contain links to other websites. You understand that these websites are not
own privacy policies. We have no responsibility for these websites and provide links to these
websites solely for your convenience.
You acknowledge that your use and access of these websites is solely at your own risk. It is your
responsibility to check the privacy policies of these websites to see how they treat your personal
Information We Collect
You can visit our Website without providing or revealing PII. However, we may receive and
store certain types of NPI when you interact with our Website. We may analyze NPI for trends
and statistics as to how people use our Website. Unless you wish to acquire goods or services
through our Website, we typically will not require you to provide PII.
We receive and store PII that you provide to us when you place an order, register with us, send
an email or call us, enter a contest, subscribe to a service, request to receive a catalog or
brochure, or participate in a promotion. In addition to your PII, we may also collect PII that you
submit to us about other people, such as the name and address of someone you are referring to
us. Ultimately, you have the choice in deciding whether or not to provide PII to us.
How Information is Used
We use PII that you provide for our internal purposes, such as confirming and tracking your
order, subscription or registration; analyzing statistics and demographics; and informing you of
new products, services, and offers as provided by us and/or our affiliates.
Our affiliates may have products, services, or offers about which you may be interested in
receiving information and they may use the PII we have for you to contact you. If you don’t
want to receive information from our affiliates, you can let us know so you’re no longer
contacted by our affiliates about their products, services, or offers.
We may also combine information you give us online or through printed forms; publicly
available information; and information we receive from other parties. We use this combined
information for your online experience and to let you know about new products, services, offers,
and other promotion.
To give you the best possible service, we may use our affiliates to provide contracted services for
our business, including, but not limited to processing credit cards, hosting our website, shipping
products to you, or advertising. In many cases, we will need to provide some if not all the PII
you provide to use so our affiliates can perform these services. Our affiliates are only authorized
There are times that we may have to disclose your PII to comply with state and federal laws; to
assist law enforcement and governmental agencies in preventing or investigating fraud or other
crimes, or in response to a court order. In such instances, we will only provide the PII requested
and your PII will only be used for legal purposes as opposed to marketing.
Finally, if we sold or transferred our business, we would transfer your PII to the purchaser as
appropriate and might also retain a copy of your PII for any new business ventures we would
Changing Your Information
You may change your PII at any time using facilities found on our Website. If you need
assistance with updating your PII or removing yourself from our mailing lists, just send us an
email with your request.
Opting Out of Sharing Information
You can always opt out of future unaffiliated third-party disclosures of your information. Such
opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i)
disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain
services for our business, such as credit card processing, computer system services, shipping,
data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill
your requests, (iv) disclosures to governmental agencies or law enforcement departments or
otherwise required to be made under applicable law, (v) previously completed disclosures to
third parties, or (vi) disclosures to third parties in connection with subsequent contests or
promotions you may choose to enter, or third-party offers you may choose to accept.
Protecting Your Child’s Privacy
We follow the Children’s Online Privacy Protection Act (COPPA). Even though our Website is
not designed for use by anyone under the age of 18 (child), we realize that a child may attempt to
access our Website. We do not knowingly collect PII from a child. If you are a parent or
guardian and believe your child is using our Website, please contact us. We may ask for proof of
identification before we remove any information to prevent malicious removal of account
information. If we discover on our own that a child is accessing our Website, we will delete the
information as soon as we discover it, we will not use the information for any purpose, and we
will not disclose the information to third parties. You acknowledge that we do not verify the age
of our users nor do we have any liability to do so. If you are a child, please seek the permission
of a parent or guardian before accessing our Website.
Our Email Policy
Our affiliates and we fully comply with the federal CAN-SPAM Act. You can always opt out of
receipt of further email correspondence from us or affiliates. We will not sell, rent, or trade your
email address to any unaffiliated third-party without your permission.
Our Security Policy
We have taken steps to build our Website using sophisticated encryption and authentication tools
to protect the security of your PII. When we collect your PII through our Website, we will
encrypt your PII before it travels over the Internet using industry standards as establishing for
conducting secure online transactions. We also use industry standard technologies such as
secure routers and fire walls to make sure that your PII is safe. Unfortunately, we cannot fully
guarantee secure data transmission over the Internet because of its nature.
Once we receive your PII, we have industry standard security measures in place to protect
against the loss or misuse of your PII, though again, we cannot fully guarantee against such loss
or misuse. We strongly urge you to protect any password you may have for our Website and not
share it with anyone. You should always log out of our Website when you are done using it,
especially if you are sharing a computer with someone else or are using a computer in a public
Use of Credit Cards
You may have to provide a credit card to buy products and services from our Website. We use
third-party billing services and HAVE NO CONTROL over these services. We use our
commercially reasonable efforts to make sure that your credit card number is kept STRICTLY
CONFIDENTIAL by using only third-party billing services that use industry-standard encryption
technology to protect your credit card number from unauthorized use. However, you understand
and agree that we are in no way responsible for any misuse of your credit card number.
Our Website may send a "cookie" to your computer. A cookie is a small piece of data that is sent
to your browser from a web server and stored on your computer's hard drive. A cookie cannot
read data off your hard disk or read cookie files created by other sites. Cookies do not damage
time you visit the site, we can better personalize the content that you see on our Website. Most
be able to use certain functionality on our Website correctly or at all. We never place PII in
We may also use web beacons to collect NPI about your use of our Website and those of our
affiliates, and your use of special promotions or newsletters. The information we collect by Web
Beacons allows us to statistically monitor the number of people that open our emails and why
they opened our emails. Our Web Beacons are not used to track your activity outside of our
Website or those of our affiliates. We do not link NPI from Web Beacons to PII without your
As necessary to address changes in laws or our business practices, we may modify our Privacy
Policy, in whole or in part, to address these changes. We will typically notify users by some
information found on our Website.